GDPR Privacy Policy for Natballers
Last Updated: 4 March 2025
Natballers ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal data is handled in a secure and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
By accessing or using our website (www.natballers.com), you consent to the collection and use of your personal information as described in this Privacy Policy. If you have any questions or concerns, please feel free to contact us using the details provided in the "Contact Us" section below.
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1. Information We Collect
At Natballers, we collect two types of information: personal data and non-personal data.
1.1 Personal Data
We collect personal data when you interact with us via our website or services. This may include, but is not limited to:
- Name
- Email address
- Postal address
- Phone number
- Date of birth
- Payment information (e.g., credit card details)
- Children’s details (if relevant for registration)
This personal data is necessary for us to provide our services, including event registration, communication, and fulfilment of your requests. We may also collect sensitive data about health and safety for safeguarding purposes if relevant to our activities.
1.2 Non-Personal Data
When you visit our website, we may collect non-personal information, such as:
- IP address
- Browser type and version
- Operating system
- Referral source (where you came from)
- Pages visited
- Duration of visit
This data helps us improve the user experience and the performance of our website.
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2. How We Use Your Information
We use the personal data we collect for the following purposes:
2.1 Service Provision
- To register you for events or services.
- To process payments for services you have requested.
- To communicate with you regarding updates, bookings, and event information.
- To respond to inquiries, feedback, or customer support requests.
2.2 Marketing and Communication
With your consent, we may use your contact details to send you promotional materials, newsletters, and updates regarding new services or events that we believe may interest you. You may opt-out of receiving these communications at any time by clicking the "unsubscribe" link in any email or contacting us directly.
2.3 Legal Compliance and Safeguarding
We may need to use your personal data to:
- Comply with our legal obligations under UK law.
- Share information with law enforcement authorities or other regulatory bodies if required.
- Ensure the safety and wellbeing of individuals participating in our programs (e.g., through emergency contact information or safeguarding protocols).
2.4 Improving Services
We may use your personal data to monitor and analyse trends, usage patterns, and other data to improve our website and services. Any statistical data used for this purpose will be anonymised and will not identify any individual.
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3. Legal Basis for Processing Your Data
Under GDPR, we rely on the following legal bases for processing your personal data:
- Contractual necessity: We need to process your data to fulfil our contractual obligations (e.g., to complete bookings or provide services).
- Legitimate interests: We may process your data for our legitimate interests, such as improving our website, services, and marketing efforts, as long as these interests are balanced with your rights and freedoms.
- Consent: For some activities (such as marketing), we will ask for your consent. You can withdraw this consent at any time by contacting us.
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4. Data Storage, Security, and Retention
4.1 Data Security
We take data protection seriously and implement appropriate technical and organisational measures to secure your personal data against unauthorised access, alteration, disclosure, or destruction.
4.2 Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal, accounting, or reporting obligations. When your data is no longer needed, we will securely delete or anonymise it.
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5. Your Rights Under GDPR
As a data subject, you have the following rights under GDPR:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can request that we correct any inaccurate or incomplete information we hold about you.
- Right to erasure ("right to be forgotten"): You can request that we delete your personal data under certain circumstances.
- Right to restrict processing: You can request that we limit the way we use your data in certain situations.
- Right to data portability: You can request that we provide your data in a structured, commonly used format to transfer it to another organisation.
- Right to object: You can object to the processing of your data in certain circumstances, particularly where processing is based on legitimate interests or for marketing purposes.
- Right to withdraw consent: If we rely on your consent for processing, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us using the details in the "Contact Us" section below.
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6. Sharing Your Data
We do not sell or rent your personal data to third parties. However, we may share your data with:
- Service providers: We may share your information with trusted third-party companies who assist us in providing our services, such as payment processors and event management systems. These third parties are contractually obligated to keep your data secure and only use it for the purposes we specify.
- Legal authorities: If required by law, we may disclose your data to law enforcement or regulatory authorities.
We will not transfer your personal data outside of the UK unless the recipient country ensures an adequate level of data protection, or appropriate safeguards (such as Standard Contractual Clauses) are in place.
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7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can adjust your cookie preferences through your browser settings, but please note that disabling cookies may impact your ability to use certain features of the site.
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8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
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9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Natballers
Email: info@natballers.com
Phone: 07983195669
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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we are not complying with the GDPR. For more information, visit [www.ico.org.uk](https://www.ico.org.uk).
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By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data as outlined.